Right of Access
You can ask for a copy of personal data we hold about you, commonly known as a Subject Access Request.
Who Is Responsible for Your Data?
Haven Marketing Ltd is the Data Controller responsible for personal data collected through StairliftChoice.co.uk.
Haven Marketing Ltd
86-90 Paul Street
London
EC2A 4NE
United Kingdom
Company No: 17091189
Data enquiries: [email protected]
Data protection regulation: Haven Marketing Ltd is responsible for complying with applicable UK data-protection law. Information about data-controller registrations can also be checked through the Information Commissioner's Office register.
What Data We Collect & Why
When you submit a StairliftChoice enquiry, we collect information needed to process and pass on your enquiry. This can include:
- Your first and last name
- Your email address
- Your telephone number
- Your postcode
- The type of staircase you have
- Whether you own or rent your home
We use this information primarily to connect your stairlift enquiry with a relevant stairlift provider that may be able to discuss your requirements with you.
We may also process technical information associated with use of the website, such as network, browser or security information, where required for website security, fraud prevention and service operation.
For more information about how personal data is handled, please read our Privacy Policy.
Your Rights Under UK GDPR
UK GDPR gives you a number of rights regarding your personal information. The rights that apply can depend on the circumstances and the lawful basis used for processing.
Right to Rectification
You can ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you can ask us to delete personal information we hold about you.
Right to Restrict
In certain circumstances, you can ask us to restrict the way your personal information is processed.
Right to Portability
Where this right applies, you can ask for certain personal data in a structured and machine-readable format.
Right to Object
You may have the right to object to certain processing, including processing based on legitimate interests.
Withdraw Consent
Where processing relies on consent, you can withdraw that consent without affecting processing that took place before withdrawal.
Automated Decisions
You have rights relating to certain solely automated decisions and profiling. The supplied StairliftChoice service description does not rely on solely automated decisions about you.
How to Exercise Your Rights
Submit a Data Request
To exercise a data-protection right, contact us at [email protected].
1
Tell us which right you want to exercise and give enough information for us to identify the relevant record, such as the name and email address used for your StairliftChoice enquiry.
2
We may ask for additional information where needed to verify your identity before acting on your request.
3
We will normally respond within one month. Where a request is complex or numerous, the applicable data-protection rules may allow additional time and we will tell you if that applies.
4
Data-rights requests are normally handled without charge. In circumstances allowed by data-protection law, a reasonable fee may apply to manifestly unfounded or excessive requests.
Legal Basis for Processing
- Consent — Article 6(1)(a) — where you consent to your enquiry information being shared so that a relevant stairlift provider can contact you about your stairlift enquiry.
- Legitimate Interests — Article 6(1)(f) — for matters such as security, fraud prevention and service improvement involving appropriate technical data.
Where processing relies on consent, you may withdraw that consent by contacting us. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
How Long We Keep Your Data
- Lead enquiry data — up to 2 years
- Email records — up to 1 year
- Technical and security logs — up to 90 days
After the relevant retention period, data is deleted or anonymised in accordance with applicable retention requirements.
Your Right to Complain
If you are unhappy with the way your personal information has been handled, you can raise the matter with the UK's data-protection supervisory authority.
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would welcome the opportunity to consider your concern first. You can contact us at [email protected].