Privacy Policy

1. Who We Are

StairliftChoice.co.uk is operated by Haven Marketing Ltd, a company registered in England and Wales.

We operate a lead-generation service that allows people interested in stairlifts to submit an enquiry which may then be passed to a relevant stairlift provider.

StairliftChoice.co.uk is not a stairlift manufacturer, installer or retailer. We do not ourselves supply or install stairlifts.

For the purposes of UK GDPR and the Data Protection Act 2018, Haven Marketing Ltd is the Data Controller for personal information collected by Haven Marketing Ltd through this website.

2. What Data We Collect

When you submit a StairliftChoice enquiry, we collect information needed to process that enquiry.

Contact Information

• First name
• Last name
• Email address
• Telephone number
• Postcode

Information About Your Stairlift Enquiry

• The type of staircase you have, such as straight, curved or where you are not yet sure
• Whether you own your home, are a council tenant, or rent the property privately

Technical and Service Information

• IP address and network information
• Browser or device information
• Security and anti-abuse information
• Website interaction and referral information where applicable
• Technical information associated with processing and recording your enquiry

Cookie Preference Information

Our website stores your separate Analytics and Advertising preferences, together with the date of your choice, in your browser. The cookie manager does not itself send those preferences to Meta or create a stairlift enquiry.

3. How We Use Your Data

• To process your stairlift enquiry — including receiving, validating and managing the information you submit.
• To connect you with a relevant stairlift provider — so that the provider can contact you to discuss your enquiry and potential stairlift options.
• To operate and protect the service — including website security, fraud and abuse prevention, troubleshooting and technical administration.
• To monitor and improve the service — including assessing service performance and the quality of enquiries and provider delivery.
• To meet legal and regulatory obligations — including maintaining records where required.
• To respect cookie preferences — including applying your saved choices for optional Analytics and Advertising technologies.

4. Legal Basis for Processing

Consent — Article 6(1)(a)

Where we rely on consent, this includes processing and sharing information you submit so that a relevant stairlift provider can contact you in connection with your enquiry.

Consent to optional Analytics or Advertising cookies is a separate choice. Declining these optional categories does not prevent you from submitting a stairlift enquiry. Where optional tracking is enabled, we use it only when there is a valid basis to do so and, where required, after your relevant consent.

Legitimate Interests — Article 6(1)(f)

We may rely on legitimate interests for appropriate operational activities such as service security, fraud and abuse prevention, technical administration, monitoring and improvement of our service.

Where processing relies on consent, you can withdraw that consent. Withdrawal does not affect processing carried out lawfully before the consent was withdrawn.

5. Who We Share Your Data With

Stairlift Providers

The purpose of StairliftChoice is to connect your enquiry with a relevant stairlift provider.

We may therefore share the information you submit with a provider selected to receive and respond to your enquiry. Our current stairlift provider partner is Mobility Marketing Services Ltd, trading as Affordable Stairlifts (Company No. 14171703). Affordable Stairlifts may contact you directly to discuss your stairlift requirements and possible options.

Mobility Marketing Services Ltd is an independent business and may act as a separate data controller for personal information it receives. Its own privacy information will apply to its subsequent processing of that information. You can read the Affordable Stairlifts Privacy Policy.

Service and Technology Providers

• Website and infrastructure providers — used to host and operate parts of our service.
• Cloudflare — used for website security, performance and protection against malicious or automated traffic.
• Communications providers — used where necessary to support email or other service communications.
• Verification and security services — used where appropriate to help verify submitted information, protect service integrity and reduce abuse.

Advertising Technology Providers

StairliftChoice uses the Meta (Facebook) Pixel for advertising measurement where you have allowed the Advertising category in our cookie preferences.

When Advertising consent is granted, the Meta Pixel may transmit limited event and browser information to Meta, such as the page address, event type, IP address, browser or device information and advertising identifiers. We use browser events including PageView and a confirmed Lead event after a successful StairliftChoice enquiry. We do not use an advertising event to submit the answers from your stairlift enquiry form.

The server-side Meta Conversions API is not currently configured to send StairliftChoice enquiry events.

6. How Long We Keep Your Data

• Enquiry data — retained for up to 2 years from submission.
• Email and communication records — retained for up to 1 year.
• Technical and security logs — retained for up to 90 days.

Information may be retained for longer where this is necessary to establish, exercise or defend legal claims, comply with a legal obligation, or deal with an active complaint or data-rights request.

When information is no longer required, it is deleted or anonymised as appropriate.

7. Cookies and Optional Tracking

StairliftChoice.co.uk uses essential browser technologies for security, service operation and storing your cookie preferences.

Our consent popup offers separate Analytics and Advertising choices. Both are off by default. You can allow one, both or neither. Selecting Essential Cookies Only declines both optional categories. You can change or withdraw your choices at any time through the Cookie Policy, and the website asks you to make a fresh choice when the saved preference expires.

Current position: our Marketing Tracking Controller can load the Meta Pixel only when the Advertising category is allowed. If Advertising is declined or has not been allowed, Meta advertising tracking is not enabled through this controller. When Advertising is allowed, the browser Pixel may send PageView and confirmed Lead events for advertising measurement. Meta Conversions API is not currently configured to send StairliftChoice enquiry events.

For details about browser storage, consent controls and how to update your preferences, see our Cookie Policy.

8. Your Rights

• Right of access — you can ask for a copy of personal information we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete information.
• Right to erasure — in applicable circumstances, you can ask us to delete personal information.
• Right to restrict processing — in applicable circumstances, you can ask us to limit use of your information.
• Right to data portability — where applicable, you may request certain information in a structured and machine-readable format.
• Right to object — you may have the right to object to processing based on legitimate interests.
• Right to withdraw consent — where processing relies on consent, you can withdraw it at any time without affecting processing that took place before withdrawal.

To exercise a data-protection right, contact [email protected]. To change or withdraw optional cookie permissions, use the Manage Cookie Preferences button on our Cookie Policy page.

We will normally respond within one month. We may need to request additional information to verify your identity before processing a request.

9. Data Security

We use technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

• Encrypted HTTPS connections for information transmitted through the website
• Access controls restricting personal-data access to authorised systems and personnel
• Website and network security controls
• Cloudflare security and traffic-protection services
• Monitoring, logging and security-review processes appropriate to the operation of the service

If a personal-data breach occurs, we will assess it and make any regulatory or individual notifications required by applicable data-protection law.

10. International Data Transfers

Some service providers used to operate websites, communications, security or other technical services may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we take steps intended to ensure that an appropriate transfer mechanism or safeguard is used where required under UK data-protection law.

11. Contact Us & Complaints

If you have a question about this Privacy Policy, how Haven Marketing Ltd handles personal information, or you want to exercise a data-protection right, contact us: